We ship all orders within 1–3 working days after payment is confirmed.
For Malaysia, delivery usually takes 2–5 business days depending on your location.
International shipping is available — delivery time may vary by country.
Once your order is shipped, you’ll receive a tracking link via email/WhatsApp to follow your parcel in real-time.

We accept returns and exchanges within 7 days from the date you receive your order, provided the item is unused, unwashed, and with original tags intact.
Exchanges are subject to stock availability.
For defective or incorrect items, we will cover the return shipping fee.
Please contact our Customer Service team before sending back any items to ensure smooth processing.

https://www.ninjavan.co/en-sg/tracking

By placing an order on our website, you agree to our store policies regarding shipping, returns, product availability, and payment methods.
All products are subject to availability, and prices may change without prior notice.
Susano reserves the right to refuse or cancel any order that violates our policies or in cases of suspected fraud.
For full details, please read our Privacy Policyand other related guidelines listed on this site.